Returns and refunds
Last updated: 2 November 2026
If something is wrong with your order, message us and we will sort it out.
Return window
You can request a return or exchange within [X days] of delivery.
What can be returned
- Items that arrived damaged, faulty or different from what you ordered.
- Unused items in their original packaging, if you changed your mind [confirm whether change-of-mind returns are accepted].
For hygiene reasons, some items such as opened beauty and personal care products cannot be returned unless they are faulty.
How to start a return
Email donebuzzofficial@gmail.com or message us on WhatsApp with your order number and a photo of the item. We will tell you how to send it back.
Refunds
Once we receive and check the item, we refund you by [bank transfer, JazzCash or Easypaisa] within [X working days], or send a replacement if you prefer.
Return delivery costs
If the item was damaged, faulty or wrong, we cover the return delivery. [State who pays for change-of-mind returns.]